# Nalledge - Technology Leadership

> Fractional CTO and AI consulting for companies that build. Founded by Jeff Nall, 30+ years in software engineering.

## Services

- **Fractional CTO**: Technical leadership for startups and growth-stage companies. Strategy, architecture decisions, technical debt cleanup, team building.
- **AI-Driven Support Automation**: Replace 80%+ of customer support volume with AI. Intelligent ticket routing, automated responses, knowledge base integration.
- **Corporate Data Consolidation**: Unify scattered company knowledge (Slack, email, wikis, shared drives, databases) into a single AI-optimized knowledge base accessible to both humans and AI tools.
- **Systems Overhaul**: Audit and modernize legacy systems. Eliminate dead weight, streamline architectures, reduce operational costs.

## Industry Expertise

### Insurtech & Personal Lines (20+ years)
- Underwriting automation and decision engines
- Claims processing and adjudication systems
- Policy administration system (PAS) development and modernization
- Rating engine development for personal lines carriers
- ACORD data standards implementation
- Guidewire and Duck Creek integration and migration
- Real-time risk assessment and quoting platforms
- Document intake and OCR for claims and applications
- Regulatory compliance automation

### AI/ML Infrastructure
- Production systems using Claude (Anthropic) and GPT-4 (OpenAI)
- RAG (Retrieval-Augmented Generation) pipelines with vector databases
- Vector databases: ChromaDB, Pinecone, pgvector
- LangChain and LlamaIndex orchestration
- Agent frameworks and autonomous AI systems
- Fine-tuning and prompt engineering
- Model Context Protocol (MCP) server development
- OCR and Document AI for structured data extraction

## Technology Stack

Python, FastAPI, Node.js, TypeScript, React, Next.js, PostgreSQL, Supabase, AWS, Cloudflare, Docker, Kubernetes, Claude API, OpenAI API, ChromaDB, Pinecone, pgvector, LangChain, LlamaIndex, Playwright, Guidewire, Duck Creek, ACORD Standards, Terraform

## About Jeff Nall

Veteran software engineer with 30+ years experience spanning startups to enterprise. 20+ years specializing in insurance technology. Built and scaled multiple companies. Combines deep insurance domain expertise with cutting-edge AI implementation.

## Contact

- Email: jeff@nalledge.io
- LinkedIn: https://linkedin.com/in/jeffmnall
- Website: https://nalledge.io

## Location

Chicago, IL. Serving clients worldwide.